Microsofts Repair System

[Dark Drakan]

Microsofts Repair System

After hearing all the horror stories and people unhappy with Microsoft Customer Support after their 360s died i got worried. As mine got the RROD just over a week ago (as many of you will know) and i had to send it off to be repaired. However the repair service and system was amazingly well organised and easy to use. I didnt even have to make one phonecall to the Xbox Support team and did everything online. Simply hopped online and printed off the UPS labels there and then and registered my console for repair on Xbox.com. All the details you needed were there and was simple and no hassle at all.

My console has just arrived back after 1 week (even after being sent to Germany for repair). New motherboard and even a new DVD drive, along with a month free Xbox Live Gold. I cant fault the service at all and only made this thread to compliment Microsoft on a good service after having so much bad said about it. Just got to get my cables back from Steves and i can actually test it out. :lol:

 

[Angel]

Re: Microsofts Repair System

Yep, we pretty much got the same service - in fact, UPS were so efficient they actually arrived to collect the console before we had even had official confirmation that Microsoft would accept it under warranty :lol:

1 week and all done - if only all services were like that...

 

[Tsuyu]

Re: Microsofts Repair System

It's all about the "Micro$oft is the devil" stigma which they picked up many years ago.

 

[Albion Knight]

Re: Microsofts Repair System

That's good to hear Andy and I'm glad you got your Xbox Box :w00t:

 

[Zingo]

Re: Microsofts Repair System

It's all about the "Micro$oft is the devil" stigma which they picked up many years ago.

I really hate that! People bashing Microsoft just because it is.. microsoft


And I'm glad to have heard atleast ONE good thing about the support! Go UPS!

 

[Dark Drakan]

Re: Microsofts Repair System

It's all about the "Micro$oft is the devil" stigma which they picked up many years ago.

Agreed, they want to slate them in any way they can usually. Lots of stuff is greatly exaggerated and such by people of course.

That's good to hear Andy and I'm glad you got your Xbox Box :w00t:

I can finally get back to gaming, just refitted my hard drive and Gears Of War plate back so its not a shadow of its former self anymore. :lol:

I really hate that! People bashing Microsoft just because it is.. microsoft


And I'm glad to have heard atleast ONE good thing about the support! Go UPS!

Yeah i thought it was about time someone complimented them for a job well done and put some positive comments there from a happy customer.

 

[Gikoku]

Re: Microsofts Repair System

Man, fresh new motherboard, faster & quieter DVD drive. Sounds damn good, I could really use that for LO, GTA, and BD :lol:.

Glad you got your 360 back, bro.

 

[moonfever]

Re: Microsofts Repair System

Yes, I agree, they were very efficient. Just always write down the verification number they give you, just in case something happens.
I'm so glad, you got yours back, so fast. Bought the same amount of time as in Texas. +rep4u