Summary of Position
Using technical computer programming expertise and professional judgment, provide administrative computing support of advancement work for the Alumni Association, UNH Foundation, and UNH campus. Create, produce, and distribute alumni and fundraising reports, forms, output, and exports utilizing both a sequential query language and basic programming language. Process information requests, develop and maintain technical and workflow documentation, train and support users. Provide excellent and professional customer relationships and support, learn quickly and independently, work in a technically complex environment, and interact with a wide variety of communication and work styles.
Responsibilities
As a member of the Advancement Information Support team, this position is responsible for:
- Design, develop, document, analyze, create, test and modify programs, tools, and utilities based on user design specifications;
- Process information requests for fundraising forms and files, download files, labels, vendor files, and reports;
- Apply analysis techniques and procedures, and in consultation with users, determine computer program functional specifications. Analyze and recommend changes and improvements;
- Consult with advancement user group concerning information needs. Analyze problems and concerns, and in consultation with AIS Director, utilize expertise and professional judgment to recommend, design, and implement solutions;
- Manage technical demands of data import/export processing with other administrative applications and basic database maintenance;
- Participate in the development of reporting environments to meet the given needs;
- Develop reports and provide on-going support for centrally supported reporting solutions;
- Develop and maintain technical documentation;
- Analyze and troubleshoot advancement production issues and provide support for advancement staff;
- Technical resource for user questions and concerns;
- Prepare and present user training sessions.