I have just typed out my first ever email of complaint to the delivery company Yodel, always heard horror stories about them but never really paid much attention until now. First I had issues with my Xbox One being delivered, they told me it would be delivered on a Monday so Amy planned to wait in for it for me. Then I get home on the Sat and they have attempted delivery when we were both at work. However when I tried to get it redelivered the reference number didnt work and took 45mins to even say it existed. Was delivered ok when we finally got systems to work (all automated).
Then we had another package due to be delivered and I saw the van pull up outside yesterday morning and both Amy and I were in. I didnt even get to the 2nd step on the stairs when the driver ran down my garden and quickly pushed a 'Sorry you were out' note through the door and quickly ran back to the van and drove off. Amy says he didnt even have the package in his hands (she was watching out upstairs window). So again I go on website to arrange redelivery and it says they have attempted delivery 3 times and now I must go and pick it up from collection centre myself. Except this is the first note we have had pushed through the door and there has been no sign at all of ANY other attempted deliveries. After complaining on Twitter they agreed to arrange a redelivery again but didnt ask me when was convenient, merely said 'We will try once more and it will be tomorrow.' So now I have to arrange someone to stay at my house until they deliver it (if they even attempt it this time).
Bottom line YODEL SUCKS and dont use them, im now going to check when I order things and if they use Yodel I will ask for alternate delivery method or just wont use them.
EDIT Just found out that in a poll of 9,000 people, 58% who have had goods delivered by Yodel rated their experience as bad, says it all really.
Then we had another package due to be delivered and I saw the van pull up outside yesterday morning and both Amy and I were in. I didnt even get to the 2nd step on the stairs when the driver ran down my garden and quickly pushed a 'Sorry you were out' note through the door and quickly ran back to the van and drove off. Amy says he didnt even have the package in his hands (she was watching out upstairs window). So again I go on website to arrange redelivery and it says they have attempted delivery 3 times and now I must go and pick it up from collection centre myself. Except this is the first note we have had pushed through the door and there has been no sign at all of ANY other attempted deliveries. After complaining on Twitter they agreed to arrange a redelivery again but didnt ask me when was convenient, merely said 'We will try once more and it will be tomorrow.' So now I have to arrange someone to stay at my house until they deliver it (if they even attempt it this time).
Bottom line YODEL SUCKS and dont use them, im now going to check when I order things and if they use Yodel I will ask for alternate delivery method or just wont use them.
EDIT Just found out that in a poll of 9,000 people, 58% who have had goods delivered by Yodel rated their experience as bad, says it all really.
